Consulting for Business Process and Performance Improvement

The most important criteria for the success of any consulting project should be the results. So we employ consulting techniques that emphasise just that.

By partnering with you, we work together to achieve just the kind of results that you want for your company or team. We bring our expertise in consulting and achieving those results together with your expertise in your business.

Edgar Schein, originator of the Process Consulting approach, defined it as: "Process Consulting is a set of activities on the part of the consultant that help the client to perceive, understand, and act upon the process events that occur in the client's environment in order to improve the situation as defined by the client."†

Using this approach, we eschew management fads and simplistic trends that adopt a cure-all, bandaid approach for all clients at all times. Organisations, businesses and people are simply too varied for one-size-fits-all approaches that don't take that variation into account. Thus, you won't find us bandying about the latest trendy phrases as though these approaches will solve all your problems. We believe in the intelligent application of approaches relevant to your context that will yield the best results.

Combined with our process improvement and performance improvement methodologies, you are getting world class partnership and expertise in how to uncover potential and realise greater performance, as reflected in our proprietary 7-Step Lamplighter People Performance Improvement System™. Unlike the management fads that make the rounds, our performance improvement system is a rigorous methodology for unleashing potential within your business.

Q: But what exactly will you do?

That depends entirely on your situation and what we uncover as we proceed through the process for your company. It is no use us promising in advance to provide you with three interviews, a survey, two focus group sessions, five days of coaching and a workshop because these may be entirely inappropriate, unnecessary or at worst harmful to the achievement of our shared goals. That's why the focus on us partnering to create the results is the most important criterion for success.

Before we even begin our project, we will work with you to establish the objectives, measures of success and overall value of this project to your organisation. This process alone is of significant value to most business leaders and will help you to determine what we will achieve together and to know when we have achieved it.

Q: What kinds of projects can we undertake?

Every aspect of business can be dramatically improved using our processes. Examples include:

• Defining assertive and active strategies to achieve growth in your business
• Helping teams to achieve improvements in their execution and efficiency
• Enabling Executive Management to work together productively during transitions
• Helping teams to achieve better productivity
• Increasing the productivity of your operations
• Creating new innovations to enable product development or production efficiencies
• Improving leadership in order to drive productivity
• Determining the causes of variable performance
• Determine the causes for staff turnover
• Improving communication so that staff act on directives and information
• Increasing Salesforce effectiveness
• Improving customer service to drive client retention and increased business
• Determining factors that drive employee and/or client engagement with your company
• Integrating Performance Management into a Performance Improvement process to drive results
• anything relating to your business condition

Refer to some of our Case Studies to see how we have partnered with other companies and teams to achieve dramatic improvement.

Contact Us, or call Peter directly on +61 8 9288 1780 for a FREE 30-minute Consultation.

† Schein, Edgar H. Process Consultation: Volume 1, 2nd Edition. Reading, Massachusetts, USA: Addison-Wesley, 1988.